Frequently asked questions
Answers to the questions we hear most often.
Enter your tracking number on our Track page. You will see the current status, location, and full movement history in real time.
Your tracking number is provided when your shipment is created — usually by email and on your receipt. It looks like SWC-20260824-XXXXXX.
No. Tracking is available to everyone without logging in. An account simply lets you save and monitor multiple shipments in one place.
Costs depend on weight, dimensions, destination, and the service level you choose. Request a quote for an exact price.
If a shipment hits an exception or delay, its status is updated and you receive a notification. Our support team can help resolve any issue.
Yes. We deliver to 120+ countries with customs clearance handled on your behalf where required.
Express and freight shipments include insurance. You can add coverage to any shipment on request.
Use the contact form, the live chat widget, or the phone and email on our Contact page.
Still have questions?
Contact Support